Terms + Conditions

RETAIL · TRADE · WHOLESALE · BESPOKE

Publication updated October 2026.

An enduring object carries the hand of its maker, the integrity of its materials, and the story of its origins. We are committed to making every commission and purchase as considered and transparent as the collections themselves.

01  Scope, parties & acceptance

These Terms & Conditions (“Terms”) govern purchases of rugs, furniture, textiles, decorative objects, art and related services from Mongoose LLC doing business as NOA Living (“NOA,” “we,” “our”). They apply to retail purchasers (“Clients”) and to verified interior designers, architects, design firms, retailers and other commercial purchasers (“Trade Partners”).

By placing an order, approving a quotation, paying an invoice or accepting goods after being provided these Terms, the purchaser accepts the applicable provisions, subject to mandatory consumer rights. A signed project agreement or expressly accepted quotation governs where it conflicts with these general Terms. Additional trade provisions apply only to business purchasers.

Product information, photographs and samples are offered in good faith. An order is accepted only upon NOA’s written confirmation. We may correct clerical errors and decline orders before acceptance, refunding any amount charged for an unaccepted order.

02  The NOA collections & the nature of craft

Our collections include hand-knotted rugs and furniture, antique and ethnographic objects, textiles and other works made by skilled craftspeople. Variations in yarn, knotting, pile direction, dye lots, color, grain, weave, dimensions, patina, texture and finish can be intrinsic to handmade and natural materials.

Such characteristics, when within reasonable product-specific tolerances and consistent with the approved specification, are not necessarily defects. Computer screens, photography and small samples cannot reproduce every nuance of the finished work. We encourage clients to review physical samples when precise color coordination is essential.

We do not characterize structural faults, manufacturing mistakes, undisclosed damage or substantial departures from an approved specification as acceptable “artisan variation.” Antique or one-of-a-kind pieces will be described according to their known age, condition and provenance; any restoration or visible imperfections known to NOA will be disclosed where material.

03  Pricing, quotations & taxes

Prices are expressed in U.S. dollars unless expressly stated otherwise. Applicable sales taxes, delivery, duties, insurance, installation, storage and other stated services are additional unless the quotation says they are included.

Published prices and trade schedules may change prospectively without notice. Accepted, fully specified orders retain their confirmed pricing unless both parties agree to a change, or the agreement expressly provides for an adjustment.

Quotations remain valid for 30 calendar days unless stated otherwise. A customized quotation will identify design fees, nonstandard dimensions, expedited production, material upgrades and other agreed charges before acceptance. A valid resale or exemption certificate must be provided before an exemption is applied.

04  Retail orders & payment

Retail orders for available merchandise are payable in full when placed, unless otherwise confirmed in writing. We accept approved major credit cards, bank transfers and checks, subject to clearance. Payment-card security procedures and acceptable tender may vary by channel.

For qualifying made-to-order or bespoke retail work, a written commission agreement will specify deposit and balance milestones before production begins. Our standard arrangement is a 50% deposit to commence production, with the 50% balance due before dispatch, as confirmed in the commission agreement.

NOA will issue an order acknowledgment identifying the product, quantities, applicable dimensions, price, anticipated dispatch window and any agreed services.

05  Trade accounts, eligibility & pricing

Professional trade privileges are available by application to qualified designers, architects, decorators, specifiers and related businesses. Approval may require business credentials, professional website or portfolio, tax documentation and resale certificates where applicable. Approval is discretionary and does not confer exclusivity.

Trade discounts, project pricing and wholesale schedules are confidential, account-specific and cannot be combined with promotions without written authorization. Pricing is shared directly with approved accounts.

Commercial wholesale opening orders require a $5,000 minimum for prepaid accounts, or $20,000 for newly approved credit-term purchasing arrangements; subsequent orders ordinarily carry a $1,000 minimum. These minimums do not apply to individual retail shoppers or professional design purchases unless expressly agreed.

A Trade Partner purchasing on behalf of a client is NOA’s customer and remains responsible for payment unless NOA has expressly agreed in writing to invoice the end client directly. Trade Partners are responsible for providing their clients accurate product, lead-time, installation and care information.

06  Credit terms, overdue accounts & collection

First commercial orders are prepaid unless NOA gives written approval otherwise. Net 30 terms may be considered for subsequent orders following credit review, satisfactory references and a signed credit application. Approved credit limits may be reviewed, reduced or withdrawn for future shipments on reasonable notice; outstanding accepted obligations remain due according to their terms.

Past-due undisputed commercial invoice balances may accrue a late charge of 1.5% per month (18% annual simple rate), or the maximum permitted by applicable law, whichever is lower, commencing after the due date. Charges apply to overdue balances, not automatically to the entire original order, and no compounding applies unless lawfully agreed.

NOA may suspend additional credit shipments when an undisputed account remains overdue. Collection expenses and attorneys’ fees are recoverable only to the extent authorized by an enforceable written agreement and applicable law, including relevant North Carolina notice and reciprocity requirements. NOA may pursue proportionate collection steps.

07  Bespoke design & commissioned production

Bespoke orders may include custom rug dimensions, colors, materials, patterns, hand-knot density, edging and furniture upholstery or finishes. A signed or electronically approved specification, together with an approved color reference or strike-off when offered, constitutes the production authorization.

Production begins only after required approvals and cleared deposit. Changes requested thereafter may require revised artwork, added charges, and a new delivery estimate. A commissioning fee or artwork charge, if any, will be specified separately.

Because bespoke pieces are created to an individual specification, they are ordinarily nonreturnable for preference or change of mind and cannot be cancelled without liability once materials have been committed or production has begun. Before that point, NOA will provide a reasonable accounting of documented design, materials and committed costs and refund the uncommitted balance. This does not limit remedies for nonconforming or defective work or rights required by law.

Approved samples and renderings establish design intent, but minor handmade differences may occur. Material deviations from the approved specifications will be assessed and resolved fairly through repair, remake, replacement or another legally appropriate remedy.

08  Availability, production estimates & delays

Stock availability is confirmed at order acceptance and may change before confirmation. In-stock orders ship according to the confirmed schedule; made-to-order products receive an estimated dispatch period specific to the piece and workshop. The estimated dispatch period for each piece is stated on its order acknowledgment.

Estimated production windows are not guaranteed delivery dates unless expressly designated as guaranteed. NOA will communicate material delays as soon as reasonably practicable, provide revised information and offer cancellation and refund options when required by law. For covered internet, telephone and mail orders, federal shipping-delay notification and consent requirements apply.

NOA may offer partial shipments with the purchaser’s consent. Any additional freight for a seller-initiated split shipment will be disclosed before charge. Force majeure events may affect scheduling, but do not displace nonwaivable refund obligations.

09  Freight, delivery & risk of loss

Freight estimates are individually quoted based on dimensions, weight, handling, destination and service level. As a general guide, freight has typically ranged from 10–18% of merchandise value; this is informational only and is not a fixed charge or binding quotation.

Delivery methods may include parcel service, threshold delivery, receiving warehouse, white-glove placement, installation or collection from NOA. Residential access restrictions, stairs, elevators, narrow doorways, lift-gates, redelivery and special handling may create additional costs, which will be disclosed and authorized before being charged where reasonably foreseeable.

For consumer orders delivered by a NOA-arranged carrier, risk of loss passes upon delivery to the purchaser or designated recipient, subject to applicable law. For separately negotiated commercial freight terms, the accepted invoice or shipping agreement will specify the applicable Incoterm or agreed FOB point, freight payer, insurance and transfer of risk.

The purchaser is responsible for ensuring access, accurate site measurements and a safe delivery environment. Services such as moving existing furniture, securing wall-mounted pieces or furniture assembly are included only if explicitly quoted.

10  Receiving, inspection & damage claims

At delivery, the recipient should examine packaging and goods as circumstances permit, note visible damage or shortages on the carrier’s receipt, retain packaging and photograph the condition before installation or disposal.

Please report visible freight damage or incorrect items to NOA within five business days and concealed transit damage as promptly as reasonably possible after discovery, ideally within five business days. These reporting targets support prompt carrier claims; they do not extinguish statutory rights or valid claims for latent manufacturing defects.

Email the order number, delivery date, photographs of the goods and packaging, and a concise description to the customer-service address appearing on the order confirmation. NOA will coordinate a reasonable remedy for seller-responsible damage or nonconforming goods, including repair, replacement, return or refund where appropriate. Freight-collect Trade Partners should also preserve carrier-claim rights under their separate shipping arrangements.

11  Returns, exchanges & cancellation

Eligible, unused, unaltered in-stock retail items may be requested for return within 14 calendar days after delivery. Return authorization is required before shipment. Goods must be in saleable condition with original protective packaging where reasonably possible. Return shipping and insured transportation are generally the purchaser’s responsibility for change-of-mind returns; original delivery charges are normally nonrefundable except when law requires otherwise.

For approved returns of ordinary in-stock consumer merchandise, no restocking fee applies. For approved commercial wholesale returns, a 25% restocking charge may apply where disclosed and agreed at the time of purchase; special handling or return freight is additional. Returns arising from NOA error, covered damage or valid nonconformity are not subject to a restocking fee.

Bespoke, made-to-order, customized, altered, installed or specially sourced goods; antiques and one-of-a-kind art; and clearly identified final-sale or archive merchandise are generally excluded from discretionary returns, except as required for defects, misdescription or law.

Unshipped stocked orders may generally be cancelled before dispatch, subject to lawful, disclosed committed costs for special procurement. NOA will confirm any refund amount in writing; where applicable law provides an unconditional cancellation or refund right, that right prevails. Refunds will ordinarily be made to the original payment method following receipt and assessment of authorized returns.

12  Care, installation & product performance

Care instructions supplied with a product are part of responsible ownership. Rugs should be professionally maintained with methods appropriate to fiber, dye and construction; prolonged direct sunlight, excessive moisture, unsuitable cleaning chemicals and uneven wear may alter appearance over time.

Furniture should be used and installed as intended and maintained in accordance with manufacturer guidance. The client is responsible for verifying spatial clearances and appropriate floor protection. NOA may assist with care, conservation or professional cleaning referrals without representing that all aging or wear can be prevented.

13  Warranties & remedies

NOA stands behind products that conform to their confirmed description and applicable express warranties. Any manufacturer-specific warranty, furniture mechanism coverage, commercial-use limitation or agreed service warranty will be provided in writing for the relevant item; no uniform warranty term applies to every product.

Ordinary aging, expected pile shedding, wear, accidental damage, neglect, improper cleaning, inappropriate installation or unauthorized alteration are not covered as manufacturing defects. An antique object’s disclosed signs of age do not constitute a warranty failure.

Where legally permissible, remedies will be assessed according to the nature of the issue and may include repair, replacement, a price adjustment or refund. Nothing in these Terms excludes legal rights that cannot be limited, or warranties expressly provided in an accepted written agreement.

14  International sales

International purchases ordinarily require payment in full before dispatch. Commercial Canadian customers may be considered for Net 45 terms only under an express written credit approval; such terms are not automatic.

International quotations will specify currency, shipping basis, insurance and which party is responsible for customs clearance, duties, import taxes and local compliance. Transit times and customs clearance are estimates. Import restrictions, cultural property rules and export documentation may apply to certain antiques and ethnographic works.

NOA may decline destinations or transactions that present legal, sanctions, insurance or shipping restrictions. Customers must provide accurate consignee and customs information.

15  Images, design rights & authenticity

NOA trademarks, catalog photographs, original designs, compositions, written descriptions and proprietary materials remain the property of NOA or their respective rights holders. No reproduction, commercial reuse or representation as a purchaser’s own work is permitted without written consent.

Professional clients may use specifically authorized product photographs for accurately attributed project presentation and legitimate promotion of NOA products. Custom-design intellectual-property ownership and exclusivity must be established in a separate signed agreement; paying for a commission does not automatically transfer copyright.

NOA endeavors to present origin, craft and provenance responsibly. Where provenance, dating, attribution or cultural affiliation is uncertain, our descriptions will communicate that uncertainty rather than imply absolute authentication.

16  Privacy, cookies & digital communication

We process contact, order, fulfillment and payment-related information to serve our customers and operate our business. Our separate Privacy Policy describes data categories, service providers, retention, consumer privacy rights and ways to contact us.

Our website may use essential cookies for cart, checkout, security and preferences, and optional analytics or marketing technologies where lawful. Where required, we provide relevant notices and choices through a separate Cookie Policy and consent interface. Blocking some cookies may affect site functionality.

Transactional messages may be sent regarding quotations, orders, delivery and service. Promotional communications are governed by applicable consent and unsubscribe requirements.

17  Responsibility, disputes & governing law

Both NOA and the purchaser agree to communicate material concerns promptly and in good faith, and to allow a reasonable opportunity to inspect and resolve any alleged defect or performance issue.

To the extent allowed by law, neither party is responsible for remote or unforeseeable consequential losses arising from ordinary contract breach. Nothing limits liability for fraud, willful misconduct, personal injury where such limitation is prohibited, or nonwaivable statutory rights. Any limitation of liability for negotiated commercial projects will be stated expressly in the signed project contract.

These Terms are governed by North Carolina law except where mandatory consumer law provides otherwise. Courts of competent jurisdiction in North Carolina will hear disputes where enforceable, subject to nonwaivable jurisdiction and venue protections. These Terms do not require arbitration and do not include a class-action waiver.

If a provision is unenforceable, remaining provisions continue to apply. NOA may revise these Terms prospectively; the version supplied and accepted with an order generally governs that transaction.

18  Client service & order documentation

Questions, order modifications, delivery concerns and return authorizations should be directed to NOA Living using the contact information on the client’s quotation, confirmation or invoice, or at our showroom: 423 Lakeside Avenue, Suite 100, Burlington, North Carolina 27217; showroom 919-400-0772; mobile 919-264-7387; info@noaliving.com.

For every commission, NOA aims to provide one clear record: product specifications; agreed price; taxes and transport; deposit/payment milestones; estimated dispatch; receiving instructions; any final-sale restriction; and warranty or care information. The documented promise, rather than a broad generic disclaimer, defines the standard of service.